New Book Provides Innovative Strategies for Hospital Leaders to Reinvent the Patient Experience
Samueli Institute Plays Key Role in Book Development
CHICAGO, August 23, 2007— “A friend or family member is in the hospital, and you decide to visit. Your very first impression is disquieting. As you enter the hospital, the environment seems confusing and slightly intimidating, hardly welcoming. As you make your way to your friend’s room—and it’s not easy to find—you notice that the people you see, including the nurses, appear very intent on their work. But they don’t seem very happy. They cluster in groups at the nurses’ station, scrutinizing charts and filling out forms. No one looks up or acknowledges your presence as you search for your friend.” (From the Preface)
The authors of the new book Reinventing the Patient Experience: Strategies for Hospital Leaders are convinced that most people can relate to this situation and they want to help hospitals provide more patient-friendly care. Written specifically for healthcare executives, this book provides the advice and information needed to make significant improvements in the way patients experience care at hospitals.
The book draws lessons from the experiences of hospitals considered innovators in patient-centered care. This diverse group of organizations illustrates how integrating “high touch” and “high tech” care is possible at hospitals of all types and sizes. Readers will learn what strategies the hospitals put in place, what barriers they faced, how they moved past roadblocks, and what their keys to success were. Leaders from these pioneering organizations share how they tackled various implementation and operational issues in the areas of physical environment, nursing services, complementary therapies, spirituality, leadership, and sustainability. The book explains that all of these organizations faced competitive pressures, but they were all sustained by a firm belief that it was “the right thing to do” for their patients.
Jon B. Christianson, PhD, is the James A. Hamilton Chair in Health Policy and Management in the School of Public Health, University of Minnesota. Michael D. Finch, PhD, is an adjunct professor in health policy and management, University of Minnesota, and a senior fellow at the Samueli Institute. Barbara Findlay, RN, is the vice president of the Optimal Healing Environments Program at the Samueli Institute. Wayne B. Jonas, MD, is the president and chief executive office of the Samueli Institute. Christine Goertz Choate, DC, PhD, is the executive director of the Palmer Center for Chiropractic Research and president of the Choate Group LLC, a research and communication strategies consulting firm.
To order a copy of Reinventing the Patient Experience: Strategies for Hospital Leaders (Softbound, 188 pp, August 2007, ISBN 13: 978-1-56793-278-2, ISBN: 1-56793-278-9, Order code: 2092, Price: $68.00, plus shipping) please contact the HAP/ACHE Order Fulfillment Center at (301) 362-6905. To request an examination copy for course adoption or a complimentary review copy, contact Melissa Gholar at (312) 424-9456 .
About Health Administration Press
Health Administration Press (HAP) was established in 1972 with the support of the W.K. Kellogg Foundation and the University of Michigan. HAP publishes textbooks, trade paperbacks, guides, journals, and monographs on all aspects of health services management. As a division of the American College of Healthcare Executives, we have direct access to the brightest healthcare leaders and the latest trend information. Visit our online bookstore at ache.org/hap.cfm.
About the Samueli Institute
The Samueli Institute is a non-profit, medical research organization supporting the scientific investigation of healing processes and their application in health and disease. The Institute’s mission is to explore the scientific foundations of healing and to apply that understanding in medicine and health care to create optimal healing environments (OHESM). The Institute is one of an elite group of organizations in the nation with a track record in both complementary and integrative medicine (CIM), healing relationships and military research.